• Outage Schedule & Problem Notifications

    Scheduled Outages for Systems Maintenance

    In our effort to maintain a safe and reliable infrastructure and systems, it is necessary for ITS to schedule requirements maintenance and systems patches. We have developed a schedule through a process of:

    • Benchmarking with other PA Community Colleges and similar Community Colleges across the country.
    • Review of academic calendars and avoidance of class start-up, midterms and finals periods.
    • Discussion and adaptation of a draft schedule with the Colleague Advisory Team, Solutions and Services team and Information Security Advisory Committee.


    As always, each planned outage will be reviewed and approved through ITS leadership, and any maintenance that will involve outages of critical systems will be carefully planned and communicated. 

    In order to properly maintain our systems, Information Technology Services reserves a series of dates to schedule required maintenance on applications, firewalls and equipment (servers, routers, switches, electrical and mechanical systems, UPS). This maintenance will help to prevent unscheduled downtime, reduce security risks and allow us to be more agile and responsive to your requests. Every attempt will be made to minimize disruption during peak registration periods, midterms and finals. Actual scheduled work will be documented and displayed on a calendar in the ITS Self-Service portal.

    ITS Outage Schedule for 2019

    Problem Notifications

    For unscheduled outages and unexpected problems, you may receive notification of these intermittent problems by subscribing to our Servicedesk Alerts mailing list. To subscribe, go to the Servicedesk Alerts webpage and enter your information under the header Subscribe to Servicedesk alerts.You will then receive an email asking you to re-visit the webpage to Confirm your Subscription. Your membership in the list will not be complete until you do this task.

  • ITS Computer Lab Hours of Operation

    Regular Hours of Operation

    Monday through Friday: 8:00AM to 4:00PM
    Saturday and Sunday: Closed

    Computer labs are always closed for any CCAC holiday college-wide closures.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Standard Hours of Operation:

    Sunday: 12:00 PM - 8:00 PM*
    Monday through Thursday: 7:00 AM - 8:00 PM
    Friday: 7:00 AM - 5:00 PM
    Saturday: 8:00 AM - 3:00 PM**

    *Sunday Hours:  the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 p.m. - 5:00 p.m.  Callers may leave a voicemail message and receive a call back after 6:00 p.m.

    **Saturday Hours:: the ServiceDesk will be closed for the lunch hour on Saturdays only between 12:00 p.m. - 1:00 p.m.  Callers may leave a voicemail message and receive a call back after 1:00 p.m.

    Extended Support Hours During the Start of the Fall Semester (August 11 through September 7):

    Sunday: 2:00 PM - 10:00 PM*
    Monday through Thursday: 7:00 AM - 10:00 PM
    Friday: 7:00 AM - 5:00 PM
    Saturday: 8:00 AM - 3:00 PM**

    *Sunday Hours:  the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 p.m. - 6:00 p.m.  Callers may leave a voicemail message and receive a call back after 6:00 p.m.

    **Saturday Hours:: the ServiceDesk will be closed for the lunch hour on Saturdays only between 12:00 p.m. - 1:00 p.m.  Callers may leave a voicemail message and receive a call back after 1:00 p.m.

    ServiceDesk is always closed for any CCAC holiday college-wide closures.