• CCAC ITS ServiceDesk

    Call the ITS ServiceDesk with technology questions and problems. When you call or email the CCAC ServiceDesk, the analyst will log your issue into the Service Desk software, create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used to track your problem to its resolution. If the agent cannot solve your problem immediately on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer. The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked through each phase of the resolution process.

    Please have your Student or Employee ID number when you call (where do I find my Student ID?)

    Contacting the CCAC ServiceDesk

     When emailing us or leaving a voicemail, please be sure to include the following information:

    • Your name and your Student/Employee ID number
    • Your area code and phone number
    • A detailed description of the problem
    • The times you are available for us to contact you
    • The steps you have already taken to resolve the problem

    If you are on campus, please include:

    • Your campus
    • Your building/wing and room
    • Your computer number/printer name

    NOTE: Password change requests cannot be made via email. Please use the NetID Account Management program or call by phone to request a password reset.

    Subscribe to the Helpdesk Alerts Mailing List

    For unscheduled outages and unexpected problems, you can receive notification of these intermittent problems by subscribing to our ServiceDeskAlerts mailing list. To subscribe, go to the ServiceDeskAlerts web page and enter your information under the header "Subscribe to ServiceDeskAlerts." You will then receive an email asking you to re-visit the web page to "Confirm your subscription." Your membership in the list will not be complete until you do this task.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700

    NEW: Summer June and July 4-Day Week Hours

    Monday – Thursday: 7:00 a.m. – 8:00 p.m.
    Friday*: 8:00 a.m. – 4:00 p.m.
    Saturday*: 8:00 a.m. – 3:00 p.m.
    Sunday*: 12:00 p.m. – 8:00 p.m. 
    July 4 – July 7: Closed

    *Friday, Saturday and Sunday Hours: the ServiceDesk will be closed for the dinner/lunch hour on Friday and Saturday from 12:00 p.m. – 1:00 p.m. and Sunday from 4:00 p.m. – 5:00 p.m. You may leave a voicemail message and received a call back after the scheduled break times. 

    ServiceDesk is always closed for any CCAC holiday college-wide closures.

    Fall/Spring Hours of Operation

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.

  • ServiceDesk: What we Support

    The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request. Contact the Services desk for: 

    Student accounts
    CCAC Central e-Services 
    Academic email 
    Handheld devices
    Internet browsers
    Office 2013 & Office 2016
    Virus and security
    Web Applications
    Windows OS

  • What ServiceDesk Does Not Support

    The ITS ServiceDesk does not provide support for the following.

    • Home computers or personal laptops or PCs; ITS staff cannot work on laptops nor give advice on fixing hardware and software problems on personal computers.
    • Extended assistance with homework assignments; Students will be referred to Tutoring Services or their instructor.
    • Hardware and software that is outside CCAC standards.
    • Third-party software not maintained by the college; ie, Jobs at CCAC, SmarThinking, textbook publishers’ software, etc