• Technology Services

    Information Technology Services (ITS) is here to help you learn by providing access to software applications, online tools, and many other resources with one account, your NetID. Please have your Student ID number available, as it is required to created your NetID account and provide assistance with computer issues.

    Online Video Tour

    The Information Technology Services (ITS) department provides an Online Orientation to Technology video tour for students. Check out this site to learn about the technology tools which will support your learning at CCAC. Information is included about the NetID procedures, student academic email, CCAC Central e-Services and more. Visit our site today to get started and connected with CCAC. Take the tour.

    Technology Information for Students

    MyCCAC Portal

    The MyCCAC Academic Portal is a one-stop shop for students to access all of the information you will need during your academic career at CCAC. MyCCAC is a centralized, mobile friendly system which provides single sign-on access to all of your academic resources and information. You may access MyCCAC from any device using the browser of your choice using your NetID username and password to log-on. The following Technology Resources are available to students in the MyCCAC Academic Portal:

    Blackboard is CCAC’s course management system used for Internet (Online classes utilizing the Blackboard course site), Hybrid(Hybrid courses combine a percentage of classroom attendance at one of CCAC's campuses or centers with online learning and collaboration) and Technology
    Supported Courses (Non-Online Learning courses where instructors may choose to put course materials into a Blackboard course site).

    CCAC Academic Email is required for all CCAC communications. Academic email will be available 24 hours after the creation of your NetID. The email address format is yourNetID@acd.ccac.edu.

    CCAC Central  is an online service which allows students to view grades, financial aid information, register and pay for classes and is used for all academic transactions.

    NetID Account Management  is a self-service password reset, account creation utility for NetID accounts. Additional information is available in the Technology Information for Students section below.

  • ITS Computer Lab Hours of Operation

    Open Computer Labs: Hours of Operation

    Finals Week Hours of Operation
    Tuesday, May 9 through Thursday, May 11: 8:00 a.m. – 7:45 p.m.
    Friday, May 12: 8:00 a.m. – 3:45 p.m.
    Saturday, May 13: 8:00 a.m. – 2:45 p.m.
    Sunday, May 14: Closed
    Monday, May 15: 8:00 a.m. – 7:45 p.m. (all labs)

    Inter-Session Hours of Operation
    Tuesday, May 16 through Friday, May 19: 8:00 a.m. – 3:45 p.m.
    Saturday, May 20: 8:00 a.m. – 2:45 p.m.
    Sunday, May 21: Closed

    Open Computer Labs: Summer Hours of Operation
    Monday through Thursday: 8:00 a.m. – 7:45 p.m.
    Friday: 8:00 a.m. – 3:45 p.m.
    Saturday: 8:00 a.m. – 2:45 p.m.
    Sunday: Closed

    Closed:
    May 27th – May 29th for Memorial Day Weekend.
    July 4th for Independence Day.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Finals Week and Inter-Session Hours of Operation
    Tuesday, May 9 through Thursday, May 11: 7:00 a.m. – 8:00 p.m.
    Friday, May 12: 7:00 a.m. – 4:00 p.m.
    Saturday, May 13: 8:00 a.m. – 3:00 p.m.
    Sunday, May 14: 12:00 p.m. – 8:00 p.m.*
    Monday, May 15 through Thursday, May 18: 7:00 a.m. – 8:00 p.m.
    Friday, May 19: 7:00 a.m. – 4:00 p.m.
    Saturday, May 20: 8:00 a.m. – 3:00 p.m.
    Sunday, May 21: 12:00 p.m. – 8:00 p.m.*

    Hours of Operation

    Summer Hours of Operation (beginning May 22)
    Monday through Thursday: 7:00 a.m. – 8:00 p.m.
    Friday: 7:00 a.m. – 4:00 p.m.
    Saturday: 8:00 a.m. – 3:00 p.m.
    Sunday: 12:00 p.m. – 8:00 p.m.*

    Closed May 27th – May 29th
    for Memorial Day and July 4th for Independence Day

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only from 4:00 – 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.